Recent Why SERVPRO Posts

Mild Winter So Far?

1/4/2019 (Permalink)

In 2019, we have been experiencing a pretty mild winter so far. There have been a few frigid days but there have also been a couple days where we almost hit 60 degrees! This doesn't seem quite normal but we are not complaining. One thing a mild winter means is more rain. After a summer that was noted for its high rain falls, many of our yards are very saturated with water. When the soil is already saturated it makes it more likely that your basement will flood after another rain storm. The rain can travel more fluidly through this saturated soil so this is what causes the flooding. At SERVPRO, we make it "Like it never even happened." Call SERVPRO of Eastern Main Line/Bala Cynwyd at 610-667-9080 when you have a flood!

Customer Service Helps SERVPRO Drive Sales

1/4/2019 (Permalink)

Disasters happen, notes Sue Steen, and “We can’t control mother nature,” but when it comes to responding to those events, that’s where SERVPRO and its network of cleanup and restoration franchisees shine.

“It’s really their desire to help people in their time of need,” says Steen, CEO of Gallatin, Tennessee-based SERVPRO, as she points out a motivating factor for owners who are trained not just in the technical aspects of dealing with storm, fire and water damage but also in the art of working with people throughout what can be their worst days.

“We’ve been working the past several years to get our franchisees to truly understand the importance of customer service,” says Steen, and it’s paying off with steady growth. “We’re beginning to see the fruits of those labors.”

SERVPRO crossed the $2 billion mark in systemwide sales for 2017 to come in at No. 62 on the Franchise Times Top 200+, our exclusive ranking of the 500 largest franchises. SERVPRO grew sales 13.5 percent for the year to lead the segment and rose four spots.

While SERVPRO made some training adjustments to help foster a strong customer service attitude, the active storm season was also a key factor in boosting sales for the year.

“Hurricanes Harvey and Irma really gave our franchise community an opportunity to respond,” says Steen. “Those storms probably added 5 percentage points of growth last year.”

The brand is also experiencing the benefits of expanded service offerings as SERVPRO adjusted its operating model about five years ago to add commercial cleaning to what had primarily been water restoration and residential disaster cleanup.

Read more Top 200+ coverage here and in the October issue of Franchise Times.

Source: http://www.franchisetimes.com/news/October-2018/Customer-Service-Focus-Helps-SERVPRO-Drive-Sales/

SERVPRO of Eastern Main Line/Bala Cynwyd is IICRC Certified!

1/2/2019 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Eastern Main Line/Bala Cynwyd

SERVPRO of Eastern Main Line/Bala Cynwyd specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Eastern Main Line/Bala Cynwyd, Call SERVPRO

1/2/2019 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Eastern Main Line/Bala Cynwyd. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 610-667-9080

Residential Services

Whether your Eastern Main Line/Bala Cynwyd home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Eastern Main Line/Bala Cynwyd commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration