Recent Why SERVPRO Posts

Why SERVPRO?

3/16/2022 (Permalink)

At SERVPRO of Eastern Main Line/Bala Cynwyd, we care about our customers. We are an emergency restoration company so we know we need to get to our jobs fast. Minutes could turn minimal damage into very dangerous damages to structures. We are open 24/7 which gives the customer someone to call at any hour of the day for emergencies. This is a huge advantage because many other restoration companies are not open 24/7. We are a well-trusted franchise with a 4.6-star rating online and we strive to live up to this rating even at the smallest jobs. After we are finished a job we would love a rating on Google, Facebook or Yelp. This would be greatly appreciated! SERVPRO of Eastern Main Line/Bala Cynwyd is here to help. Give us a call at 610-667-9080 for more details. 

SERVPRO's Veteran Initiative

2/4/2022 (Permalink)

In early 2021 SERVPRO announced a new initiative called “driven to serve”. This initiative is designed to provide returning veterans with employment. This was a renewed effort on SERVPRO’s behalf to help the more than 225,000 veterans who are discharged from the United States military annually. SERVPRO set a goal of hiring 1,000 returning veterans by 2022.

SERVPRO has always valued employing service members. In fact, on November 10, 2020, the U.S. Secretary of Labor, Eugene Scalia, recognized SERVPRO Industries, LLC as one of the 675 recipients of the “2020 HIRE Vets Medallion Award’’ during an award ceremony at the U.S. Department of Labor. SERVPRO earned the Gold Award after applying earlier this year. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes job creators who successfully recruit, hire, and retain veterans.

I am proud to work for a nationally recognized franchise that values those who served our country and sacrificed so much for us. SERVPRO recognizes the importance of this “driven to serve’’ initiative. We understand how challenging it can be for some veterans to integrate back into the workforce. That is why we have decided to help in this effort. Please don't hesitate to reach out to us directly if you or someone you know has served and is looking for employment.

Why Choose SERVPRO?

2/4/2022 (Permalink)

Why SERVPRO?

Residents in Eastern Main Line can rest assured that the SERVPRO of Eastern Main Line's Professionals will understand your situation. Our goal is to provide a premium service experience from start to finish on every claim you send our way.

SERVPRO Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is our SERVPRO Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage. We also understand the importance of having a production team that can comfort homeowners and business owners in their time of need.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Professionals make sure pretesting is completed on every loss to determine restorability. We are able to get results fairly quickly in most circumstances.

Claims Inventory Service

SERVPRO Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, creating a well-documented and well-organized file for every claim.

  • A Complete Electronic Job File
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • Online Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • Insurance requirements
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

SERVPRO Professional's job is to perform premium service and report to you quickly. We know your job is to interpret the policy and adjust the claim, and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours.

How SERVPRO Cleans and Disinfects Your Home or Business

2/3/2022 (Permalink)

SERVPRO always follows the Center for Disease Control and Prevention's guidelines for cleaning and disinfecting your home or business:

  • Wear reusable or disposable gloves for all cleaning and disinfection.
  • Clean surfaces using soap and water, then use disinfectant.
  • Cleaning with soap and water reduces the number of germsdirt, and impurities on the surface. Disinfecting kills germs on surfaces.
  • Focus cleaning on frequently touched surfaces. High touch surfaces include:
    • Tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc.

SERVPRO always uses EPA-approved disinfectants and follows the EPA guidelines for safe and effective usage.

To schedule a cleaning and disinfection of your home or business, call us today at (610)-667-9080

SERVPRO Emergency Ready Profile

2/1/2022 (Permalink)

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO® of Eastern Main Line / Bala Cynwyd to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO at (610) 667-9080 to schedule your free Emergency Ready Profile 

Wall Drying After Flooding

2/1/2022 (Permalink)

Walls

Open flooded walls, even if they appear undamaged, to prevent mold, odor, and structural decay later.

  • Remove water from the structure as rapidly as possible. Ventilate.
  • Remove baseboards, and cut holes in wallboard to drain uninsulated walls.
  • Remove the interior surface of insulated walls to a point above water height. Discard flooded drywall.
  • Undamaged paneling may be propped open or reinstalled after cleaning.
  • Remove and discard all wet fibrous insulation.
  • Clean out mud. Wall studs and plates may be sprayed with SERVPRO antimicrobial to kill any existing mold and fungi.
  • Speed dry with dehumidifiers and fans.
  • Leave walls open until they have thoroughly dried, which may take up to a month.
  • Select replacement materials that will withstand future floods (such as rigid foam insulation, removable wainscoting, ceramic tile, etc.).

Furniture and Carpet Salvage After Flooding

2/1/2022 (Permalink)

Furnishings and Carpets

Remove all furniture, bedding, and carpeting outdoors to be cleaned and dried (or discarded).

  • Flooded carpets and rugs are best replaced since floodwater may contain contaminants. Flooded carpet pads should always be discarded and replaced.
  • Remove water-logged rugs, carpets, and pads within 48 hours after flooding subsides.
  • If salvage is attempted, spread out rugs and carpets outdoors. Hose off. If soiled, professionally clean, or work in carpet shampoo with a broom. Rinse well with a solution of 1-gallon water and 2 tablespoons liquid household chlorine bleach to sanitize (if colorfast). If the carpet is wool, do not add bleach.
  • Dry the carpet and subfloor thoroughly as quickly as possible. If the carpet is installed damp, it can mildew.
  • The carpet might shrink, but a professional may be able to stretch it.
  • All upholstered furniture and mattresses contaminated by floodwater should be discarded. If an upholstered furniture piece is valuable, the stuffing and upholstering will need to be replaced.  Solid wood, metal, and plastic furniture may be cleaned and restored.  Hose off any mud, clean, sanitize and let dry completely out of direct sunlight.

Have An Emergency Plan Before An Emergency Happens

3/17/2021 (Permalink)

  • Practice your home fire escape plan twice a year, making the drill as realistic as possible.
  • Make arrangements in your plan for anyone in your home who has a disability.
  • Allow children to master fire escape planning and practice before holding a fire drill at night when they are sleeping. The objective is to practice, not to frighten, so telling children there will be a drill before they go to bed can be as effective as a surprise drill.
  • It's important to determine during the drill whether children and others can readily wake to the sound of the smoke alarm. If they fail to awaken, make sure that someone is assigned to wake them up as part of the drill and in a real emergency situation.
  • If your home has two floors, every family member (including children) must be able to escape from the second-floor rooms. Escape ladders can be placed in or near windows to provide an additional escape route. Review the manufacturer's instructions carefully so you'll be able to use a safety ladder in an emergency. Practice setting up the ladder from a first-floor window to make sure you can do it correctly and quickly. Children should only practice with a grown-up, and only from a first-story window. Store the ladder near the window, in an easily accessible location. You don't want to have to search for it during a fire.
  • Always choose the escape route that is safest – the one with the least amount of smoke and heat – but be prepared to escape under toxic smoke if necessary. When you do your fire drill, everyone in the family should practice getting low and going under the smoke to your exit.
  • Closing doors on your way out slows the spread of fire, giving you more time to safely escape.
  • In some cases, smoke or fire may prevent you from exiting your home or apartment building. To prepare for an emergency like this, practice "sealing yourself in for safety" as part of your home fire escape plan. Close all doors between you and the fire. Use duct tape or towels to seal the door cracks and cover air vents to keep smoke from coming in. If possible, open your windows at the top and bottom so fresh air can get in. Call the fire department to report your exact location. Wave a flashlight or light-colored cloth at the window to let the fire department know where you are located.

Information from:

http://www.nfpa.org/safety-information/for-consumers/escape-planning/basic-fire-escape-planning

CE classes

2/5/2021 (Permalink)

SERVPRO of Eastern Main Line / Bala Cynwyd is looking to schedule a free Continuing Education class in the upcoming months. For example, below is a sample of some of the classes that could be taught. There are plenty of other classes that credits could be handed out for but here are a few.

Understanding The Restoration Industry: Property Fire

(4 Credit Hours)

This course has been designed to teach and explain the special procedures used by professionals in mitigating and restoring fire damage claims for the insured. The purpose of the course is to provide attendees with a better understanding of the work performed by the mitigation vendor at fire damage work sites.

Concepts of Legal Liability

(3 Credit Hours)

This concept is the basis of most liability insurance.  This program will present the basics of legal liability by building a foundation of various legal theories.  The theory and elements of negligence are presented.  Various types of law are discussed. Included is a discussion on damages resultant from legal liability. 

Does your Eastern Main Line/Bala Cynwyd Home Have Lead?

2/4/2021 (Permalink)

Older homes, older child care facilities, schools, and other buildings are more likely to contain lead-based paint. Homes may be private, government-assisted, or public housing. Schools are preschools and kindergarten classrooms. They may be urban, suburban, or rural.

Percentage of homes likely to contain lead:

    • Built between 1960-1978 = 24%
    • Built between 1940-1960 = 69%
    • Built before 1940 = 87%

What can you do to protect your family from lead in pre-1978 homes?

  • If you rent, notify your landlord of peeling or chipping paint.
  • Clean up paint chips immediately.
  • Regularly clean floors, window sills, and other surfaces. Use a mop, sponge, or paper towel with warm water and a general all-purpose cleaner or a cleaner made specifically for lead.
  • Thoroughly rinse sponges and mop heads after cleaning dirty or dusty areas.
  • Wash children’s hands, bottles, pacifiers, and toys often.
  • Keep children from chewing window sills or other painted surfaces.
  • Clean or remove shoes before entering your home to avoid tracking in lead from soil.

SERVPRO of Eastern Main Line/Bala Cynwyd follows the EPA's strict guidelines for lead paint

The Environmental Protection Agency (EPA) requires firms performing renovation, repair, and painting projects that disturb lead-based paint in pre-1978 homes, child care facilities, and schools to be certified by the EPA. These firms also must use certified renovators who are trained by EPA-approved training providers to follow lead-safe work practices.

According to EPA requirements (40 CFR Part 745) contractors must use lead-safe work practices and follow these three simple procedures:

  • Contain the work area.
  • Minimize dust.
  • Clean up thoroughly.

SERVPRO of Eastern Main Line/Bala Cynwyd technicians always takes the necessary precautions according to current laws. Our technicians have been trained and certified to follow lead-safe work practices while performing renovation and repair projects in your area. 

Faster to Your Eastern Main Line/Bala Cynwyd Water Emergency!

2/2/2021 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Eastern Main Line/Bala Cynwyd provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Eastern Main Line/Bala Cynwyd arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs. Once the standing water is gone, the porous materials must be removed as drying equipment is being added. This makes the drying process go much faster because extra materials cause full room drying to slow down.

Understanding the 3 Categories of water

2/2/2021 (Permalink)

When dealing with water damage in your home or place of business, there are different types or classifications of water that we can use.  Using this classification system, we can determine what health risks are associated with the water, and properly prepare to bring with us all necessary safety equipment and uniforms.  In this blog article, we are going to focus on three types: Clean, Gray, and Blackwater. 

Clean Water: This is water that does not contain contaminants. It includes broken water lines, malfunctioning appliances, toilets holding tanks, snowmelt, and rainwater. Over time, however, clean water can progress and become gray water within 48 hours, if left untreated.

Gray Water: Gray water does contain a slight chemical or biological contaminants, and may pose a health risk. Gray water can discharge from dishwashers, washing machines, sinks, showers, aquariums, and waterbeds, or come from a clean water source that leaked through a ceiling. It can also be clean water that was left untreated (and became gray water). Gray water can also progress to the next stage (Black Water) if left untreated within 48 hours.

BlackWater: This water is a health risk as it is highly contaminated. Blackwater is presumed to contain multiple potentially harmful contaminants including fungi, bacteria, chemicals, viruses, and more. Black Water is typically caused by sewage damage, flooding, or any type of natural disaster. Blackwater should always be treated by a trained and certified professional.

For any type of water damage, it is always best to treat it quickly so as to avoid further contamination and risk mold growth. There can be many dangers associated with attempting to clean water damage on your own.  If ever you spot any type of water in your home or business, call SERVPRO of Eastern Main Line / Bala Cynwyd. We are faster to any size disaster and will have our highly trained team over to your house or place of business within the hour!  Remember, it's best to not wade into any unknown water source without the proper protection.  Give us a call at

(610)-667-9080 We are open & Here to Help 24/7 

SERVPRO of Eastern Main Line / Bala Cynwyd is an IICRC certified firm.

The Best Way To Minimize a Disaster at Your Home or Business is to Plan For it NOW!

2/1/2021 (Permalink)

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Are You Ready? Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?” The SERVPRO® Emergency READY Profile is a startup approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference for important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

  • A no-cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
     
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
     
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
     
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
     
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
     
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.
    Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens.

We Are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Eastern Main Line/Bala Cynwyd at 610-667-9080 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Understanding The Three Categories of Water

2/20/2020 (Permalink)

When dealing with water damage in your home or place of business, there are different types, or classifications of water that we can use.  Using this classification system, we can determine what health risks are associated with the water, and properly prepare bringing with us all necessary safety equipment and uniforms.  In this blog article we are going to focus on three types: Clean, Gray, and Black water. 

Clean Water: This is water that does not contain contaminants. It includes broken water lines, malfunctioning appliances, toilets holding tanks, snow melt and rainwater. Overtime however, clean water can progress and become gray water within 48 hours, if left untreated.

Gray Water: Gray water does contain slight chemical or biological contaminants, and may pose a health risk. Gray water can discharge from dishwashers, washing machines, sinks, showers, aquariums and waterbeds, or come from a clean water source that leaked through a ceiling. It can also be clean water that was left untreated (and became gray water). Gray water can also progress to the next stage (Black Water) if left untreated within 48 hours.

Black Water: This water is a health risk as it is highly contaminated. Black water is presumed to contain multiple potentially harmful contaminants including fungi, bacteria, chemicals, viruses, and more. Black Water is typically caused by sewage damage, flooding, or any type of natural disaster. Black water should always be treated by a trained and certified professional.

For any type of water damage, it is always best to treat it quickly so as to avoid further contamination and risk mold growth. There can be many dangers associated with attempting to clean water damage on your own.  If ever you spot any type of water in your home or business, call SERVPRO of Overbrook/Wynnefield.  We are faster to any size disaster and will have our highly trained team over to your house or place of business within the hour!  Remember, its best to not wade into any unknown water source without the proper protection.  Give us a call 24/7 at (215) 877-6653

SERVPRO of Overbrook/Wynnefield is an IICRC certified firm.

Tips For Business Fires!

2/6/2020 (Permalink)

Tips for Dealing With the Aftermath of a Business Fire

A hot fire that gains momentum can leave a building in ruins with virtually nothing left to save. In many cases a fire is stopped before it leaps out of control; this often results in many items that can be saved and restored. A partial fire loss leaves the business owner with a lot of decisions about what steps to take to save money, to speed up recovery and to cleanup the mess. Contacting a professional fire remediation service is Eastern Main Line/Bala Cynwyd is a good first step.

An Inspection Is Critical

A thorough inspection by experienced technicians is the quickest way to know where you stand and to gauge the level of fire loss. The inspection should cover the following areas of your business:

  • The structural integrity of your roof
  • The extent of smoke damage in the building
  • The condition of the walls and flooring
  • The state of electrical and computer systems
  • The functionality of the heating and plumbing systems

For insurance purposes all of the damage should be documented. It's also important to file a timely claim and to understand your policy and your rights. Don't settle for work that is shoddy, that does not match the original and that does not address hidden damages such as soot, water and smoke damage.

A Good Cleanup Is Essential

A stellar fire restoration process will proceed quickly and restore items that can be cleaned of odors and grime. A reputable remediation team will have advanced equipment and a variety of cleaning techniques to get your building back in shape. The company will take the guess work out of what can be saved and what should be thrown away and bought new. In many cases, clothes and upholstery can be restored to excellent condition again. The fire loss might not be as extensive as originally thought.

SERVPRO of Eastern Main Line/Bala Cynwyd is IICRC Certified

2/6/2020 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Eastern Main Line/Bala Cynwyd

SERVPRO of Eastern Main Line/Bala Cynwyd specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service Call SERVPRO of Eastern Main Line/Bala Cynwyd

2/6/2020 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Eastern Main Line/Bala Cynwyd. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 610-667-9080

Residential Services

Whether your Eastern Main Line/Bala Cynwyd home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Eastern Main Line/Bala Cynwyd commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Be Ready For Whatever Could Happen

2/5/2020 (Permalink)

The blitz began on a Friday evening, and it didn’t waste any time accumulating in the yards and on the roads. But perhaps even more astonishing than the 28.5 inches measured officially was the fact that a piggyback mega-snowstorm was right in its wake.

By the time all the snow stopped, 44.3 inches had fallen on Philadelphia — more in some places nearby — in 5½ days, from Feb. 5 to 11, 2010. The other 34.4 inches that fell that season would by itself have finished among the top 20 snowiest winters in Philadelphia, which for one season mutated into Syracuse, N.Y.

This winter? It might be a therapy dog situation for snow-lovers.

“They’re hurting puppies,” said Louis W. Uccellini, head of the National Weather Service, an acknowledged snow-lover, and one of the nation’s leading authorities on winter storms.

If nothing else, the 0.3 inches that have fallen this season underscore the folly of trying to predict precisely how much snow will fall in a given winter. Snowfall along the I-95 corridor is about as predictable as the average boss’ behavior.

Seasonal snow forecasting would be so much easier if the big ones, which can make all the difference in winter totals, were periodic, said Uccellini, but they are “inherently episodic.”

And if not rare, at the very least they have been more than unusual. In their Northeast SnowstormsUccellini and meteorologist Paul Kocin identified just 35 major storms along the Washington-Boston corridor over a 40-year period.

Groundhog Day!

2/5/2020 (Permalink)

Punxsutawney Phil’s forecast notwithstanding, the winter of 2019-20 indisputably has been a shadow of itself. And the higher-order mammals who forecast the weather say it is unlikely to change for the foreseeable future.

In fact, it might be time to issue an “Amber Alert” for winter, Judah Cohen, a scientist with Atmospheric and Environmental Research in Massachusetts, suggested Thursday.

All winter, models have consistently been cold, behaving something like the SEPTA app on a snowy day: When you get to the station its says the train is three minutes late, then five, then 20. Then the train is canceled.

Recently, weather has been very mild. Almost like we only had a miniature winter somewhere in the January month. Now that it's March, we don't expect the warmth to disappear. We suppose Punxsutawney Phil’s forecast was indeed correct!

Scooters May Be Delayed In Philadelphia

3/4/2019 (Permalink)

Advocates, including champions on the City Council, say they will reduce car traffic, but the mayor's transportation safety office is recommending a cautious approach to allowing dockless electric scooters on Philadelphia streets.

At a city hearing on Wednesday, Chris Puchalsky, director of policy and strategic initiatives at the Mayor’s Office of Transportation, Infrastructure and Sustainability (OTIS), said scooter crash deaths, while small in number, vastly outnumber those from bike-sharing programs, according to WHYY. Four have died in scooter crashes in the U.S. in the past year, compared to two in bike shares since nine years ago, when such programs began operating.

WHYY cited data from Consumer Reports, showing about 1,500 people injured in e-scooter crashes in the US since 2017.

Other officials believe there is a need for urgency. “This is a type of transportation that we should be moving forward with … especially based on the fact that it will reduce people’s use of cars as a mode of transportation,” Councilman Derek Green said at the council hearing, HYY reported.

Automobiles have their own dangers: the number of pedestrian traffic fatalities is on the increase nationally, the Governors Highway Safety Association states in its most recent report. The report has Philadelphia among the top states for increases in pedestrian traffic deaths.

E-scooter makers Lime, Bird and Spin, all privately held companies, were present at the hearing to make their case for e-scooters' safety and transportation benefits.

Article from: https://www.bizjournals.com/philadelphia/news/2019/02/28/electric-scooter-safety-issues-philadelphia-delay.html

National Preparedness Month

2/22/2019 (Permalink)

During an emergency, the last thing you should worry about is what to do next. Every second matters during an unexpected, emergency situation which is why this year’s National Preparedness Month theme is, “Don’t Wait, Communicate!”

SERVPRO of Main Line/Bala Cynwood would like to encourage everyone in our community to develop a game plan! Residential or commercial? It doesn’t matter! Everyone should master a set of steps to perform during an emergency and answer important questions ahead of time such as; Who will be in charge of contacting 911? Who will gather everyone to a safe location? What is the best escape method in an emergency? Etc. These questions are imperative to the safety and well being of our co-workers or families.

Everyone’s focus this month should be towards developing a disaster plan or what we at SERVPRO like to call an ERP (Emergency Communication Plan). In line with the “Don’t Wait, Communicate!” theme of this year’s National Preparedness Month, SERVPRO of Main Line/Bala Cynwood would like to suggest developing an Emergency Communication Plan for your home or business. Several steps, listed below, can help get you started on this plan:

  1. Collect all of your important contact information such as; family doctor, medical facilities, local family members, schools and service providers. Compile all of this information into one, hard-copy, easily accessible sheet. *Waterproof the sheet if possible!*
  2. Share copies of this sheet with everyone within the household/business. 
  3. Develop a fire/emergency escape plan that includes the safest escape routes, layout of home or business, safe meeting place and what to do if contact is lost.
  4. On a monthly basis review/practice all of the important contact information and emergency escape plan.

As always, SERVPRO is #heretohelp in any emergency or disaster situation. Although September is coming to an end it is never too late to be prepared! We encourage everyone to call us today to learn more about National Preparedness Month or about our free Emergency Ready Profiles!

Portable Generator Tips

2/20/2019 (Permalink)

Although hurricanes cause more power outages in the U.S. than any other weather event, winter storms are a close second. That's according to a University of Vermont study that analyzed 22 years' worth of power outage data across the U.S. 

Worse, because winter storms often include a brutal trio of snow, ice, and freezing temperatures, the outages can last longer—and leave you more vulnerable, with impassable roads and, potentially, without power to keep the heat on.

In the aftermath of a storm, a generator is an invaluable piece of equipment that can, at the very least, help your life begin to feel normal again.

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But because you probably rarely rely on a generator, it’s easy to overlook the basic safety measures that should be routine with such equipment. It’s also easy to get preoccupied by the cleanup work that lies ahead, so you may even be tempted to run a generator in a living space if most of your house is severely water damaged and cannot be saved.

 

That is never an option.

Generator misuse leads to carbon monoxide deaths, injuries from close calls, and burns—all of which happen too often during power outages and storms.

“Portable generators canproduce high levels of carbon monoxide, a deadly, odorless, and colorless gas,” says Ann Marie Buerkle, acting chair of the Consumer Product Safety Commission.

Running a generator improperly can kill you in as little as 5 minutes if the concentration of carbon monoxide is high enough. On average, 66 people a year die from carbon monoxide poisoning related to using a generator improperly, according to CPSC data.

Here are CR’s essential generator safety tips to get you through a storm and the days afterward. 

 

How to Operate a Generator Safely

Never run a generator in an enclosed space or indoors. Most generator-related injuries and deaths involve CO poisoning from generators used indoors or in partially enclosed spaces. That includes the basement or garage, spaces that can capture deadly levels of carbon monoxide. Always place the generator at least 20 feet from the house with the engine exhaust directed away from windows and doors.

And if you’re using a generator to keep the lights on during a cleanup effort, “use a working, battery-operated carbon monoxide detector at the same time,” says Ken Boyce, principal designated engineer manager at UL. A carbon monoxide alarm provides one more layer of defense against making an innocent but potentially deadly mistake.

Don’t run a portable generator in the rain. But what about a hurricane? You can buy tents for generators that keep them shielded but well-ventilated online and at home centers and hardware stores.

Before refueling, turn off a gas-powered generator and let it cool. Gasoline spilled on hot engine parts can ignite. Allowing the engine to cool also reduces the risks of burns while refueling.

Stock up on extra gasoline and store it properly. When you think you’ll need to use the generator for an extended time, you’ll want extra fuel on hand. Just be sure to store gas only in an ANSI-approved container in a cool, well-ventilated place.

Adding stabilizer to the gas in the can will help it last longer, but don’t store gasoline near any potential sources of heat or fire, or inside the house.

 

Avoid electrical hazards. If you don’t yet have a transfer switch, you can use the outlets on the generator—providing you follow certain precautions. It’s best to plug in appliances directly to the generator. If you must use an extension cord, it should be a heavy-duty one for outdoor use, rated (in watts or amps) at least equal to the sum of the connected appliance loads. First check that the entire cord is free of cuts and that the plug has all three prongs, critical to protect against a shock if water has collected inside the equipment.

Install a transfer switch before the next storm. This critical connection will cost from $500 to $900 with labor for a 5,000-rated-watt or larger generator. A transfer switch connects the generator to your circuit panel and lets you power hardwired appliances while avoiding the glaring safety risk of using extension cords. Most transfer switches also help you avoid overload by displaying wattage usage levels.

Don’t attempt to backfeed your house. Backfeeding means trying to power your home’s wiring by plugging the generator into a wall outlet. This reckless and dangerous practice presents an electrocution risk to utility workers and neighbors served by the same utility transformer. It also bypasses some of the built-in household circuit protection devices, so you could end up frying some of your electronics or starting an electrical fire.

 Article from: consumerreports.org

Have an Escape Plan Before an Emergency Happens

2/20/2019 (Permalink)

  • Practice your home fire escape plan twice a year, making the drill as realistic as possible.
  • Make arrangements in your plan for anyone in your home who has a disability.
  • Allow children to master fire escape planning and practice before holding a fire drill at night when they are sleeping. The objective is to practice, not to frighten, so telling children there will be a drill before they go to bed can be as effective as a surprise drill.
  • It's important to determine during the drill whether children and others can readily waken to the sound of the smoke alarm. If they fail to awaken, make sure that someone is assigned to wake them up as part of the drill and in a real emergency situation.
  • If your home has two floors, every family member (including children) must be able to escape from the second floor rooms. Escape ladders can be placed in or near windows to provide an additional escape route. Review the manufacturer's instructions carefully so you'll be able to use a safety ladder in an emergency. Practice setting up the ladder from a first floor window to make sure you can do it correctly and quickly. Children should only practice with a grown-up, and only from a first-story window. Store the ladder near the window, in an easily accessible location. You don't want to have to search for it during a fire.
  • Always choose the escape route that is safest – the one with the least amount of smoke and heat – but be prepared to escape under toxic smoke if necessary. When you do your fire drill, everyone in the family should practice getting low and going under the smoke to your exit.
  • Closing doors on your way out slows the spread of fire, giving you more time to safely escape.
  • In some cases, smoke or fire may prevent you from exiting your home or apartment building. To prepare for an emergency like this, practice "sealing yourself in for safety" as part of your home fire escape plan. Close all doors between you and the fire. Use duct tape or towels to seal the door cracks and cover air vents to keep smoke from coming in. If possible, open your windows at the top and bottom so fresh air can get in. Call the fire department to report your exact location. Wave a flashlight or light-colored cloth at the window to let the fire department know where you are located.

http://www.nfpa.org/safety-information/for-consumers/escape-planning/basic-fire-escape-planning

Customer Service Helps SERVPRO Drive Sales

1/4/2019 (Permalink)

Disasters happen, notes Sue Steen, and “We can’t control mother nature,” but when it comes to responding to those events, that’s where SERVPRO and its network of cleanup and restoration franchisees shine.

“It’s really their desire to help people in their time of need,” says Steen, CEO of Gallatin, Tennessee-based SERVPRO, as she points out a motivating factor for owners who are trained not just in the technical aspects of dealing with storm, fire and water damage but also in the art of working with people throughout what can be their worst days.

“We’ve been working the past several years to get our franchisees to truly understand the importance of customer service,” says Steen, and it’s paying off with steady growth. “We’re beginning to see the fruits of those labors.”

SERVPRO crossed the $2 billion mark in systemwide sales for 2017 to come in at No. 62 on the Franchise Times Top 200+, our exclusive ranking of the 500 largest franchises. SERVPRO grew sales 13.5 percent for the year to lead the segment and rose four spots.

While SERVPRO made some training adjustments to help foster a strong customer service attitude, the active storm season was also a key factor in boosting sales for the year.

“Hurricanes Harvey and Irma really gave our franchise community an opportunity to respond,” says Steen. “Those storms probably added 5 percentage points of growth last year.”

The brand is also experiencing the benefits of expanded service offerings as SERVPRO adjusted its operating model about five years ago to add commercial cleaning to what had primarily been water restoration and residential disaster cleanup.

Read more Top 200+ coverage here and in the October issue of Franchise Times.

Source: http://www.franchisetimes.com/news/October-2018/Customer-Service-Focus-Helps-SERVPRO-Drive-Sales/

SERVPRO of Eastern Main Line/Bala Cynwyd is IICRC Certified!

1/2/2019 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Eastern Main Line/Bala Cynwyd

SERVPRO of Eastern Main Line/Bala Cynwyd specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Eastern Main Line/Bala Cynwyd, Call SERVPRO

1/2/2019 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Eastern Main Line/Bala Cynwyd. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 610-667-9080

Residential Services

Whether your Eastern Main Line/Bala Cynwyd home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Eastern Main Line/Bala Cynwyd commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration