Recent Posts

Tips to Reduce Chance of Water Damage

1/4/2019 (Permalink)

A water damage can be devastatingly stressful to a homeowner. You can feel helpless and overwhelmed. Although calling a professional is the first step we always recommend, there are some things you can do to help reduce the damage while you wait for professionals to arrive.

DO:

  • Shut off the water source if possible
  • Turn off circuit breakers for wet areas of the home or building
  • Remove as much excess water as possible by mopping or blotting with towels
  • Remove lamps and other tabletop items and wipe wood furniture with a towel
  • Remove and prop up wet upholstery cushions for even drying
  • Place foil or wood blocks between furniture legs and wet flooring
  • Remove any paintings, electronics or anything else that is sensitive to moisture and put in a dry area of the house

Taking the above steps can really help decrease the amount of damage to your home after a water leak. There are also a few practices that you should avoid after a water damage, because they can cause more damage or harm to yourself or your family.

DON’T:

  • Enter rooms with standing water where electric shock hazard may exist, such as when electric outlets, switches or circuit breakers are exposed to water 
  • Leave books, newspapers or other colored items on wet carpet or furniture
  • Leave wet oriental rugs or other colored rugs on carpeting
  • Use household vacuum cleaner to remove water because risk of electric shock
  • Use TV’s or other electrical appliances while standing on wet floor
  • Turn on ceiling fan in rooms where the ceiling is wet
  • Enter a room where ceiling is wet and sagging
  • Spread contaminated water by walking unnecessarily throughout the house
  • Use personal fans if the water in the home is contaminated

The most important “do” is to call a professional, trained water mitigation specialist such as SERVPRO of Eastern Main Line/Bala Cynwyd at (610) 667-9080.

Water Damaged Equipment and Inventory

1/4/2019 (Permalink)

Some Eastern Main Line/ Bala Cynwyd businesses survive water damage with only minor issues. Other damages risk the ruining of specialized machinery and extensive stores of raw materials and finished products. Finding a restoration company that is willing to learn about the challenges your industry faces from water damage is the key to recovery.

Your family business boasts several generations of satisfied customers, and you now need help to keep water damage from destroying this history and disappointing clients. A water main burst and gallons of water threaten to ruin your machines and your extensive inventory. Our fast-acting team of water damage experts commits to walking you through every step of the process from waterlogged to dry and restored for both the structure and contents of your shop.

SERVPRO crews arrive to assess the situation and plan for the recovery as soon as possible. We outfit our vehicles with truck-mounted pumps and water extractors, allowing our technicians to begin water removal immediately, even if the power is off. Your equipment poses a risk of electric shock until the area dries, so our ability to evacuate the water without using your power sources is crucial.

Advanced training in material management supports the ability of our crews to pack out your inventory quickly and with an accurate listing that identifies what we moved. We store supplies, and your paperwork either in a dry area of your building or offsite if water damage is pervasive. Throughout the process, we maintain an evidence chain so you can reconstruct customer orders and provide documentation for your insurance company. Our training in drying technologies helps us advise which materials respond to drying and what items may need to be discarded.

Electronic and other equipment needs expert evaluation before it can be cleared for future operation. SERVPRO works with professionals who are trained to determine whether and how water damaged equipment specific to your industry can be dried successfully. We then take all steps necessary to reach that result.

While decisions are reached on your inventory and equipment, other members of the SERVPRO team work to dry out the structure of your business. Air movers and dehumidifiers achieve the drying goals after the standing water is removed, with constant moisture monitoring guiding the duration.

The technicians from SERVPRO of Eastern Main Line/ Bala Cynwyd work persistently to restore your business after unexpected water damage. Call us at (610) 667-9080 to get our team in place and on task.

Broken Pipe Season

1/4/2019 (Permalink)

It comes as no surprise that when the temperatures drop, your home or business can experience problems that come with the cold.  In this blog we want to outline 6 tips you can do to help lower your chances of coming home to a disaster!

Tip 1: Keep the Heat On!

This can be a make or break to coming home to a burst frozen pipe.  Many people look to escape the winter months and go on vacations to a warmer destination.  Be sure to keep your heat on when you're away!  It doesn't need to be as high as it usually is, as you don't want to waste a lot of electricity when you're not at your home, so around 50º-55º F should keep those pipes warm enough.

Tip 2: Allow Faucet('s) to Drip.

If you're worried a pipe might freeze, allow your faucets to slightly drip.  Allowing the faucet to be open like this will relieve pressure in the system. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst. Allowing the faucet to be open will prevent this pressure from building up and thus, keep the pipe from bursting.

Tip 3: Keep Inside Doors and Cabinets Open

Pipes are often located in cabinets, like under your sink. When the temperatures drop, it is a good idea to keep these cabinet doors open so that the heat from the rest of the house can keep the pipes warm as well. You should also keep all interior doors open so that the heat can flow throughout the home.

Tip 4: Seal Cracks and Holes

You should caulk any holes or cracks that exist near pipes. This should be done on both interior and exterior walls. Doing so can help keep the cold air out and the warm air in.  If you don't consider yourself a caulking extraordinaire, give SERVPRO of Eastern Main Line/Bala Cynwyd a call as we also have a construction side of the business and will happily walk you through the process :)  

Tip 5: Apply Heating Tape

For pipes that are easily accessible, the electrical heating tape may be an option to keep them from freezing. This tape can be applied directly to the pipe.  There are two types of heating tape. One type of heating tape turns on and off by itself when it senses heat is needed. The other type of heating tape needs to be plugged in when heat is needed and unplugged when not in use.  Much like a space heater, these products can be dangerous, so you must follow the product’s direction and safety procedures exactly.

Tip 6: Add Extra Insulation

Pipes that are located in areas that do not have proper insulation, such as basements or attics, may need extra insulation to keep from freezing. Pipes in basements or attics are not the only ones that may not be properly insulated from the cold. If you have had a problem with pipes freezing anywhere in your home, extra insulation could be the cure.

Pipes can be fitted with foam rubber or fiberglass sleeves to help decrease the chances of freezing. This can be an easy solution for pipes that are exposed but can get expensive if walls, floors or ceilings have to be opened in order to properly insulate the pipe. Additional insulation can also be added to walls and ceilings to keep the pipes warm.

There is no full proof way to prevent all pipes from getting damaged during these cold winter months, but anything you can do in advance to help prevent a disaster will always be a good bet.  If you do experience any disasters this winter give us a call at (610) 667-9080, we're available 24/7!

Mild Winter So Far?

1/4/2019 (Permalink)

In 2019, we have been experiencing a pretty mild winter so far. There have been a few frigid days but there have also been a couple days where we almost hit 60 degrees! This doesn't seem quite normal but we are not complaining. One thing a mild winter means is more rain. After a summer that was noted for its high rain falls, many of our yards are very saturated with water. When the soil is already saturated it makes it more likely that your basement will flood after another rain storm. The rain can travel more fluidly through this saturated soil so this is what causes the flooding. At SERVPRO, we make it "Like it never even happened." Call SERVPRO of Eastern Main Line/Bala Cynwyd at 610-667-9080 when you have a flood!

Customer Service Helps SERVPRO Drive Sales

1/4/2019 (Permalink)

Disasters happen, notes Sue Steen, and “We can’t control mother nature,” but when it comes to responding to those events, that’s where SERVPRO and its network of cleanup and restoration franchisees shine.

“It’s really their desire to help people in their time of need,” says Steen, CEO of Gallatin, Tennessee-based SERVPRO, as she points out a motivating factor for owners who are trained not just in the technical aspects of dealing with storm, fire and water damage but also in the art of working with people throughout what can be their worst days.

“We’ve been working the past several years to get our franchisees to truly understand the importance of customer service,” says Steen, and it’s paying off with steady growth. “We’re beginning to see the fruits of those labors.”

SERVPRO crossed the $2 billion mark in systemwide sales for 2017 to come in at No. 62 on the Franchise Times Top 200+, our exclusive ranking of the 500 largest franchises. SERVPRO grew sales 13.5 percent for the year to lead the segment and rose four spots.

While SERVPRO made some training adjustments to help foster a strong customer service attitude, the active storm season was also a key factor in boosting sales for the year.

“Hurricanes Harvey and Irma really gave our franchise community an opportunity to respond,” says Steen. “Those storms probably added 5 percentage points of growth last year.”

The brand is also experiencing the benefits of expanded service offerings as SERVPRO adjusted its operating model about five years ago to add commercial cleaning to what had primarily been water restoration and residential disaster cleanup.

Read more Top 200+ coverage here and in the October issue of Franchise Times.

Source: http://www.franchisetimes.com/news/October-2018/Customer-Service-Focus-Helps-SERVPRO-Drive-Sales/

ERP's for Businesses

1/3/2019 (Permalink)

If you run or own a business, getting an ERP from SERVPRO of Eastern Main Line/Bala Cynwyd would be a highly intelligent choice to make. An ERP is an emergency response plan and lets our franchise know what you want us to do when you suffer a fire or water loss. This could be crucial in saving your property from more damage. Information included in this emergency plan is contact names like plumbers and emergency contacts, where we should park, plan of action, etc. The best part about our ERP's is the fact that they are a free service we provide for all of our customers! Please do not hesitate to call SERVPRO of Eastern Main Line/Bala Cynwyd at 610-667-9080 today to get your ERP!

Large Commercial Water Losses

1/3/2019 (Permalink)

In the event of a rain storm, flooding could occur anywhere at any time. We never really know exactly when the next weather event could happen. This means it is important to prepare for this before it happens. ERP's (emergency ready plan) are one way businesses can prepare for water or fire losses. Regardless, if a water loss occurs at your business give SERVPRO of Eastern Main Line/Bala Cynwyd a call at 610-667-9080 to receive fast and professional work. We understand the importance of getting businesses back up and running ASAP because that is money and time that can not be made up. You never know if you are going to experience an emergency loss, so ask yourself, is it better to be ready or not?

SERVPRO of Eastern Main Line/Bala Cynwyd is IICRC Certified!

1/2/2019 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Eastern Main Line/Bala Cynwyd

SERVPRO of Eastern Main Line/Bala Cynwyd specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Eastern Main Line/Bala Cynwyd, Call SERVPRO

1/2/2019 (Permalink)

SERVPRO of Eastern Main Line/Bala Cynwyd provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Eastern Main Line/Bala Cynwyd. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 610-667-9080

Residential Services

Whether your Eastern Main Line/Bala Cynwyd home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Eastern Main Line/Bala Cynwyd commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Does Your Eastern Main Line/Bala Cynwyd Home Have a Mold Problem?

12/31/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.